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Approved by

This Service Policy (“Policy”) constitutes a legally binding agreement between FYC Sports Coaching Services L.L.C, a company duly registered in the United Arab Emirates (“First Party”), and the individual or entity purchasing or utilizing services (“Second Party” or “Client”).
 
By purchasing, scheduling, or availing any service from the First Party, the Second Party acknowledges, accepts, and agrees to be bound by the following terms and conditions without exception.

 Non-Refundability

  1. All packages, sessions, subscriptions, promotions, and services purchased are strictly non-refundable under any circumstances, including but not limited to non-usage, relocation, dissatisfaction, injury, illness, personal reasons, or force majeure.

  2. No monetary refunds, partial refunds, credits, or substitutions shall be issued once payment is made.

Session Validity & Cancellation

  1. Sessions are valid only within the agreed package duration and must be utilized within the stipulated validity period.

  2. Late cancellations, defined as cancellations made less than the notice period specified by the First Party, shall be forfeited and shall not be redeemed, carried forward, credited, or replaced, including upon renewal of any package.

  3. Failure to attend a scheduled session without prior notice shall be treated as a late cancellation.

Trainer Assignment & Replacement

  1. The First Party retains absolute discretion over trainer allocation.

  2. In the event of trainer unavailability due to resignation, termination, sickness, leave, travel, or operational requirements, the First Party reserves the right to replace or reassign a trainer without liability or obligation for compensation.

  3. Trainer replacement shall not constitute grounds for refund, suspension, or termination of the agreement.

Scope of Services

  1. The First Party is responsible only for delivering the services explicitly registered, purchased, and agreed upon by the Second Party.

  2. The Second Party shall not request, demand, or expect any additional services, extended session duration, extra exercises, supplementary coaching, or services beyond the registered scope during any session.

  3. Any additional services requested must be formally approved and paid for separately prior to delivery.

Payment & Compliance

  1. Full payment must be made in advance unless otherwise agreed in writing by the First Party.

  2. Failure to make timely payment may result in immediate suspension or termination of services without notice.

  3. Prices are subject to change at the sole discretion of the First Party without prior notice.

Client Responsibility & Fitness Readiness

  1. The Second Party confirms they are medically fit to participate in training and services provided.

  2. The First Party shall not be held responsible for injuries, medical conditions, or health complications arising from undisclosed conditions or non-compliance with trainer instructions.

  3. The Second Party agrees to follow all safety instructions and training protocols provided by the First Party.

 Conduct & Professional Boundaries

  1. Any form of misconduct, harassment, inappropriate behavior, or breach of professional boundaries toward trainers or staff shall result in immediate termination of services without refund.

  2. The Second Party shall not solicit trainers directly for private or external services outside the First Party’s framework.

Suspension & Termination

  1. The First Party reserves the right to suspend or terminate services at its sole discretion in cases of policy violation, non-payment, misconduct, or operational necessity.

  2. Termination initiated by the Second Party does not entitle them to any refund, credit, or compensation.

Liability Limitation

  1. The First Party’s liability is strictly limited to the provision of the registered services.

  2. Under no circumstances shall the First Party be liable for indirect, incidental, or consequential damages.

Trainer Non-Solicitation & Poaching  Penalty

  1. The Second Party expressly acknowledges that all trainers, coaches, and staff assigned by FYC Sports Coaching Services L.L.C are the exclusive business assets of the First Party.

  2. The Second Party shall not, directly or indirectly, solicit, induce, encourage, engage, hire, contract, or attempt to engage any trainer, coach, or staff member of the First Party for personal, third-party, or external services, whether paid or unpaid.

  3. This restriction applies during the term of service and for a period of twelve (12) months following the last session rendered by the First Party, regardless of whether the trainer remains employed with the First Party at the time of solicitation.

  4. Any communication, proposal, arrangement, or agreement—verbal, written, digital, or implied—between the Second Party and any trainer of the First Party outside the First Party’s authorized framework shall constitute trainer poaching.

  5. Penalty Clause:

In the event of a breach of this clause, the Second Party shall be liable to pay the First Party a contractual penalty of AED 50,000 (Fifty Thousand UAE Dirhams) per trainer, or the equivalent of twelve (12) months of the trainer’s gross service value, whichever is higher, without prejudice to the First Party’s right to claim additional damages.

  1. The Second Party agrees that this penalty represents a genuine pre-estimate of loss and is not a penalty under law, considering recruitment costs, training investment, goodwill loss, and business disruption.

  2. The First Party reserves the right to pursue injunctive relief, legal action, and recovery of legal costs in addition to enforcing this penalty.

  3. Any outstanding sessions or packages held by the Second Party at the time of breach shall be immediately forfeited without refund or credit.

Legal Basis & Enforceability (UAE Law Alignment)

  1. The Second Party expressly acknowledges that the Trainer Non-Solicitation & Poaching Penalty Clause is reasonable, necessary, and enforceable under applicable laws of the United Arab Emirates, including but not limited to provisions of the UAE Civil Code governing contractual obligations, unlawful enrichment, and damages.

  2. The Second Party agrees that the restrictions and penalties imposed are proportionate to the legitimate business interests of FYC Sports Coaching Services L.L.C, including protection of workforce investment, confidential know-how, operational stability, and commercial goodwill.

  3. In the event any part of the penalty amount is reduced by a competent court, the Second Party agrees that such reduction shall not invalidate the breach, and the First Party shall remain entitled to the maximum enforceable compensation permitted by law, including actual damages and legal costs.

  4. The obligations under this clause shall survive termination, expiration, or completion of services and remain binding on the Second Party.

Confidentiality , Non-Circumvention & Business Protection

  1. The Second Party acknowledges that all information relating to the First Party’s trainers, coaches, staff, pricing structures, training methodologies, session formats, schedules, internal processes, and business operations constitutes confidential and proprietary information of FYC Sports Coaching Services L.L.C.

  2. The Second Party shall not, directly or indirectly, circumvent the First Party by engaging, contracting, or attempting to engage any trainer, coach, or staff member of the First Party through third parties, intermediaries, relatives, corporate entities, digital platforms, or alternative arrangements intended to bypass the First Party.

  3. Any attempt to disguise, delay, reroute, or structure engagement with a trainer of the First Party—whether during the service term or after termination—shall be deemed a material breach and treated as trainer poaching, regardless of form or timing.

  4. Upon breach of this clause, the First Party shall be entitled, without limitation, to:

    • Immediate termination of all services

    • Forfeiture of all remaining sessions without refund or credit

    • Enforcement of the Trainer Poaching Penalty Clause

    • Recovery of legal fees, court costs, and enforcement expenses

  5. The Second Party agrees that monetary damages may be insufficient and expressly consents to the First Party seeking injunctive relief or court orders to prevent or restrain continued or threatened breaches.

 Governing  Law & Jurisdiction

  1. This Policy shall be governed and interpreted in accordance with the laws of the United Arab Emirates.

  2. Any disputes arising shall be subject to the exclusive jurisdiction of UAE courts.

Final & Binding  Nature

  1. This Policy constitutes the entire agreement between the First Party and the Second Party and supersedes all prior verbal or written understandings.

  2. The First Party reserves the right to amend this Policy at any time. Continued use of services constitutes acceptance of revised terms.

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